Legal

Privacy Policy

We take your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we look after it.

Last updated: March 2026
This Privacy Policy applies to Civil Subdivisions Queensland Pty Ltd and covers personal information collected through this website, including the Free Subdivision Checker, the order form, the contact form, and newsletter sign-ups. We are committed to handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Civil Subdivisions Queensland Pty Ltd (“we”, “us”, “our”) is a civil engineering firm based in Queensland, Australia. We provide subdivision feasibility assessments and civil engineering services to Queensland property owners and developers.

2. What We Collect

2.1 Information You Give Us Directly

  • Contact details — name, email address, phone number
  • Property information — street address, suburb, postcode, lot area, subdivision goal
  • Order details — services selected, add-ons, payment confirmation reference
  • Messages — the content of enquiries or notes you submit through our contact or order forms
  • Newsletter subscription — email address and the date you subscribed

2.2 Information Collected Automatically

  • Usage data — pages visited, time spent, browser type, and device type (collected anonymously via site analytics if enabled)
  • Free Subdivision Checker inputs — property address and lot details entered into the tool; these are processed in your browser and are not stored on our servers unless you proceed to submit an order

2.3 Sensitive Information

We do not intentionally collect sensitive information (such as health, financial, or identity information) through this website. Please do not include sensitive personal details in enquiry or notes fields.

3. How We Collect It

We collect personal information through:

  • Order form — when you place an order for an RPEQ Feasibility Assessment
  • Contact form — when you send a general enquiry through the website
  • Newsletter sign-up — when you subscribe to project updates or industry news
  • Email and phone — when you contact us directly outside of the website

We do not collect information from third-party data brokers or social media platforms.

4. How We Use It

We use your personal information only for the purposes for which it was collected:

  • To deliver services — preparing and delivering your RPEQ Feasibility Assessment report
  • To process your order — communicating order confirmation, delivery, and payment details
  • To respond to enquiries — answering questions submitted through the contact form
  • To send newsletters — providing subdivision industry updates, project news, and tips to subscribers who have opted in. You can unsubscribe at any time.
  • To improve our services — understanding how visitors use the site and what information is most useful
  • To comply with legal obligations — retaining records as required by law, including for tax and professional engineering purposes

We will not use your information for any purpose that is incompatible with the reason it was collected without first obtaining your consent.

5. Third-Party Services

We use a small number of trusted third-party services to operate the website and deliver our services. Each handles your data according to their own privacy policies:

Service Purpose Data Shared
Web3Forms Forwards form submissions to our email Name, email, phone, property details, order details
Google Sheets
(via Apps Script)		 Logs order, contact, and newsletter submissions for our records Name, email, phone, property details, order reference
PayPal Processes payment for the RPEQ Feasibility Assessment Payment amount and any note you add; your full payment details are handled by PayPal directly and are not seen by us
Google Fonts Loads website typography Your IP address may be logged by Google when fonts are fetched
Nominatim / OpenStreetMap Geocodes property addresses in the Free Subdivision Checker to display a map The address you enter into the checker is sent to the Nominatim API for geocoding

We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.

6. Storage & Security

Your information is stored in:

  • Google Workspace — email and Google Sheets, secured by your Google account credentials and Google's enterprise security infrastructure
  • Our email system — order and enquiry notifications received via Web3Forms

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These include using reputable third-party services with strong security practices, restricting access to your data to those who need it to deliver our services, and not storing payment card details (all payment processing is handled by PayPal).

No method of electronic transmission or storage is completely secure. If you believe your information has been compromised, please contact us immediately.

7. How Long We Keep It

  • Order records — retained for 7 years to comply with Australian tax and business record-keeping requirements
  • Contact enquiries — retained for up to 2 years, or until the matter is resolved
  • Newsletter subscriptions — retained until you unsubscribe
  • Free Subdivision Checker inputs — not stored beyond your browser session unless you proceed to submit an order

When information is no longer required, we will delete or de-identify it in a secure manner.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — ask us to correct information that is inaccurate, incomplete, or out of date
  • Deletion — request that we delete your personal information, subject to our legal record-keeping obligations
  • Opt out of marketing — unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email or contacting us directly
  • Complain — if you believe we have mishandled your information, you may make a complaint to us (see Section 12) or to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us using the details in Section 12. We will respond within 30 days.

9. Cookies

Our website uses minimal cookies. We do not use advertising, tracking, or profiling cookies. Cookies may be set by:

  • Google Fonts — may set a short-lived cookie for font delivery optimisation
  • PayPal — sets cookies on the payment page to manage your payment session

You can control cookies through your browser settings. Disabling cookies will not prevent you from using our website or services.

Our website may contain links to external websites, including council planning portals, Titles Queensland, and other resources. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any external site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last updated” date at the top of this page will always reflect the most recent version. We encourage you to review this policy periodically.

If we make a significant change that affects how we handle information you have already provided, we will notify you by email where we hold your contact details.

12. Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):